Our Services
1
Pre-sales
This should include requirements communication (e.g., style, size, budget), measurement and design (on-site measurement and proposal), and quote confirmation (transparent quote and order confirmation).
In-sales: Production follow-up (synchronization of progress), logistics and delivery (time coordination and safe delivery), and installation and commissioning (professional installation and detailed inspection).
In-sales: Production follow-up (synchronization of progress), logistics and delivery (time coordination and safe delivery), and installation and commissioning (professional installation and detailed inspection).
2
In-sales
Production follow-up (synchronization of progress), logistics and delivery (time coordination and safe delivery), and installation and commissioning (professional installation and detailed inspection).
3
After-sales
Warranty commitment (clear deadline), issue response (quick resolution), and regular follow-up visits (satisfaction tracking).
Renowned domestic real estate strategic suppliers: Greenland, Sunac, China Resources, Vanke, Poly, and Logan.
Renowned domestic wooden door brand strategic suppliers: Mengtian, Power Dekor, and Oppein.
Over 500 global building contractors and wooden door distributors.
Renowned domestic real estate strategic suppliers: Greenland, Sunac, China Resources, Vanke, Poly, and Logan.
Renowned domestic wooden door brand strategic suppliers: Mengtian, Power Dekor, and Oppein.
Over 500 global building contractors and wooden door distributors.
FAQ
Q1-Do your products meet international certification standards?
Absolutely. We hold:
- CE certification (EU safety certification)
- CARB Phase 2 (US formaldehyde emission standards)
- FSC/PEFC (sustainable wood certification)
- Fire rating (EN 13501-1 / UL 10C, customizable)
- We support third-party inspections (SGS/BV, etc.)
- CE certification (EU safety certification)
- CARB Phase 2 (US formaldehyde emission standards)
- FSC/PEFC (sustainable wood certification)
- Fire rating (EN 13501-1 / UL 10C, customizable)
- We support third-party inspections (SGS/BV, etc.)
Q2-What is the minimum order quantity (MOQ)? Do you accept sample orders?
A:- Standard doors: MOQ 50 doors (mixed styles/sizes negotiable)
- Custom doors: MOQ 100 doors (varies depending on the complexity of the process)
- Samples: We can provide free samples of standard designs or custom samples at cost.
- Custom doors: MOQ 100 doors (varies depending on the complexity of the process)
- Samples: We can provide free samples of standard designs or custom samples at cost.
Q3-What information do I need to provide for custom doors?
Please provide:
① Exact dimensions (including door frame/thickness)
② Material requirements (solid wood/MDF/steel-wood, etc.)
③ Surface finish (paint/veneer/laser engraving)
④ Hardware configuration (lock/hinge brand requirements)
⑤ Special certification/test report requirements
① Exact dimensions (including door frame/thickness)
② Material requirements (solid wood/MDF/steel-wood, etc.)
③ Surface finish (paint/veneer/laser engraving)
④ Hardware configuration (lock/hinge brand requirements)
⑤ Special certification/test report requirements
Q4-How is the ocean shipping packaging guaranteed to be moisture-proof and damage-resistant?
We use:
✅ Custom foam corner protectors + moisture-proof paper wrapping
✅ Export-grade fumigated wooden crates (IPPC marked)
✅ Container desiccant + shock-absorbing padding
✅ Provide packing photos/video confirmation
✅ Custom foam corner protectors + moisture-proof paper wrapping
✅ Export-grade fumigated wooden crates (IPPC marked)
✅ Container desiccant + shock-absorbing padding
✅ Provide packing photos/video confirmation
Q5-What is the delivery time? How will late delivery be compensated?
- Standard doors: 15-25 days after payment
- Custom doors: 30-45 days (subject to design confirmation)
- Delay compensation: A 0.1% daily penalty will be charged for exceeding the contractual delivery deadline. L/C support is available.
- Custom doors: 30-45 days (subject to design confirmation)
- Delay compensation: A 0.1% daily penalty will be charged for exceeding the contractual delivery deadline. L/C support is available.
Q6-How will shipping damage or quality issues be resolved?
We promise:
Within 30 days of arrival: Provide photos/videos of damaged parts and we'll ship a new door free of charge.
During the warranty period (5 years for structural parts / 2 years for exterior parts): Technical support or key spare parts will be provided.
Note: The original packaging must be retained for inspection.
Within 30 days of arrival: Provide photos/videos of damaged parts and we'll ship a new door free of charge.
During the warranty period (5 years for structural parts / 2 years for exterior parts): Technical support or key spare parts will be provided.
Note: The original packaging must be retained for inspection.
Q7-Do you support DDP/DAP trade terms?
Yes! We can:
- Arrange customs clearance at the port of destination (Tax ID required)
- Local logistics delivery to the designated address
- Quotes include all costs (gate price + freight + insurance + customs duties).
- Arrange customs clearance at the port of destination (Tax ID required)
- Local logistics delivery to the designated address
- Quotes include all costs (gate price + freight + insurance + customs duties).
Q8-Why choose you over local suppliers?
✅ Price advantage: Manufacturing costs in China are 30-50% lower.
✅ Flexible production: Small batch customization capabilities.
✅ Technical response: 24-hour English email/WhatsApp support.
✅ Quality control: Video inspection of the entire production process.
✅ Flexible production: Small batch customization capabilities.
✅ Technical response: 24-hour English email/WhatsApp support.
✅ Quality control: Video inspection of the entire production process.
Q9- What are your payment options?
Flexible Options:
- New Customers: 50% T/T Deposit + 50% Payment Against Copy of B/L
- Existing Customers: LC at Sight / Western Union
- Large Orders: Installment Payment Available
- New Customers: 50% T/T Deposit + 50% Payment Against Copy of B/L
- Existing Customers: LC at Sight / Western Union
- Large Orders: Installment Payment Available
Q10-How to Avoid the Risk of Dimensional Design Errors?
We Offer:
Free Template Tool: Download a PDF Measurement Guide
Video Guidance: Engineers Verify Key Nodes Online
Double Signature Confirmation: Sign a Technical Agreement Before Production
Free Template Tool: Download a PDF Measurement Guide
Video Guidance: Engineers Verify Key Nodes Online
Double Signature Confirmation: Sign a Technical Agreement Before Production